Appointment cancellation policy:
- 24 hours notice of cancellation is greatly appreciated (I’m a sole practitioner and single mama, not massage envy, after all!) Prepaid appointments cancelled 24+ hours in advance will be refunded in full without penalty.
- Appointments cancelled with less than 24 hours notice but more than 4 will not incur a cancellation fee, but any prepayment will be held and applied towards your rescheduled appointment.
- Appointments cancelled with less than 4 hours notice prior to the scheduled start time will be recorded as a late cancellation and a $45 fee will either be deducted from any prepayment for services, or will be due before booking your next appointment. Fee may be waived if the appointment is rescheduled at the time of cancellation.
- Any promotional pricing, special offers, or discounts will be forfeited in the case of late cancellation. After 2 occurrences of late cancellation, prepayment will be required for booking any future appointments.
- Thank you for your consideration on this matter!